tinyapps.org / blog


"Your account has been disabled in the App Store and iTunes." #

Attempting to download or purchase items in the iOS App Store suddenly began returning:

Your account has been disabled in the App Store and iTunes.
Your account has been disabled in the App Store and iTunes.

Testing in iTunes under macOS returned the same message, though with a thoughtful addendum:

Your account has been disabled in the App Store and iTunes. For assistance, contact iTunes Support.
Your account has been disabled in the App Store and iTunes. For assistance, contact iTunes Support.

Logging in via iCloud.com still worked, so next tried changing payment info via https://appleid.apple.com/account/manage > Payment & Shipping > Edit, sadly to no avail:

Payment information could not be updated. This Apple ID has been disabled, and cannot redeem codes.
Payment information could not be updated. This Apple ID has been disabled, and cannot redeem codes.

Called 1-800-MY-IPHONE. Transferred to "iTunes Support" (for which a direct number was not available, I was told (later discovered that https://getsupport.apple.com offers email, phone callback, and chat support for iTunes)). Instructed to click "Generate PIN" at the bottom of the https://applied.apple.com page and share it with the customer service rep, who kindly resolved the issue (which she said had been caused by the credit card having been replaced following a fraud alert).

/mac | Jan 02, 2019


Subscribe or visit the archives