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Verizon Wireless Error QA913 & QA918 #

The Dell Mobile Broadband Utility / Novatel Wireless app on a new Dell Latitude returned a QA913 error every time we tried to activate service on our Dell Wireless 5620 EVDO-HSPA Mobile Broadband Mini-Card. Verizon tech support maintained that everything was OK on their end, and referred us to Dell. Preston in Dell Pro Support ferreted out a fix by toggling the network from Verizon to AT&T and back (drop-down menu at top left > Settings > Network Selection).

Now we had signal strength displaying properly, but QA913 was replaced with the equally cryptic QA918. Added Dell Mobile Broadband Utility to the Windows Firewall exception list (as suggested here), rebooted, and all was well.

Some reports suggest that certain QA913 errors can only be resolved by having Verizon level 2 or 3 technicians do a DMU reset.

/windows | Jan 28, 2011


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