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Amazon customer service rocks #

Say what you will about Amazon, their customer service is awesome. This week I ordered books A, B, and C, but they accidentally sent A, B, B. I contacted them via online form and within an hour had a reply: they would overnight C for free and of course cover the return shipping for the extra copy of B. Since there was a slight hassle generating the return shipping label, they said just ship it, report the cost, and they would reimburse my account. Now that is service. Even better: Amazon is now offering refunds for evil Sony CDs.

/misc | Nov 18, 2005


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