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DentriXlink DenKey error #

Environment: Dentrix 11 (practice management), Gendex VixWin Pro 1.5 (dental imaging), and DentriXlink to link the two.
Issue: Occassionally (but most often on first launch) when clicking the gray "GX imaging" button from Dentrix/DentriXlink, the following error was returned (screenshot):
DenKey - Error
Could not connect to the tool.
System returned: 16394
Clicking OK and then clicking the gray button again would launch VixWin correctly, but a permanent solution was found by editing this line in C:\Program Files\Dentrix\VixWin.ini:

ConnectTimeout=999

to read:

ConnectTimeout=10000

/windows | Sep 01, 2011


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